Our Story
Brooks Insurance Agencies Limited was established in 2013, as a fully-fledged subsidiary of Actuarial Services East Africa Ltd (ACTSERV), a leading actuarial firm in Africa, whose consultants are experts on various insurance-related matters, pension and investments.
Brooks Insurance Agencies is an initiative of ACTSERV. It is duly licensed by the Insurance Regulatory Authority (IRA) as an independent insurance intermediary, to offer both life and general insurance products.
Our role is to facilitate the placement and purchase of insurance and provide services to insurance companies and consumers that complement the insurance placement process.
We work with insurance companies to offer all their products to individuals, companies, commercial businesses and other organizations that may require their services.
We help arrange the proper protection for your Life, Name, Livelihood, Investments, Family & Retirement.
BROOKS Insurance Agencies Ltd will faithfully assist in documentation, advice and fast settlement of the claims.
We will endeavour to bring exceptional customer service, convenience, peace, savings, growth and protection to you and your investments.
Our Core Values
Brooks Insurance Agencies Limited was established in 2013, as a fully-fledged subsidiary of Actuarial Services East Africa Ltd (ACTSERV), a leading actuarial firm in Africa, whose consultants are experts on various insurance-related matters, pension and investments.
Integrity
We demand the highest levels of integrity from our staff members, managers and consultants.
Innovation
We seek to obtain unique solutions to daily problems experienced by our clients.
Teamwork
We value the input of all members of our organization and aim to work in a cohesive environment where everyone contributes for the benefit of the client and of other staff members.
Professionalism
In performing duties, BROOKS ensures that the highest professional standards are met. Due regard is paid to professional guidelines in formulating advice, and best judgment is exercised subject to this.
We Have 5 Guiding Themes
1. Expertise
We stand for expertise in all insurance questions and can ensure this based on the experience we have gathered over the years. Consequently, we use our extensive knowledge of the range of insurance policies available in the market and a network of industry contacts to allow us to negotiate the best premium discounts.
2. Customer service
Closing an insurance contract is a very personal matter. We consider ourselves to be respectable and reliable partner to our customers, by providing exceptional service for each individual client, create relationships, and
have fun along the way.
3. Individual solutions
Our experience shows that there is seldom a universal solution when it comes to the right insurance or comprehensive package. We believe in creating customized insurance solutions for our customers. We will work with you to understand the risks, and to discuss how to use insurance to protect your assets and businesses.
4. Claims Reporting & Processing
Our service doesn’t end with the closing of an insurance contract. We stand by you with help and advice in the event you have to report a claim. We use our skills and networks to help resolve claims expeditiously when they arise, thus yield fast claim turnaround time.
5. Long-term partnerships
We believe in long-term relationships with our customers and attend to their insurance needs. Our services are targeted at growing with you, and not one-point sale.
8
458
12
4
Happy Clients & Feedbacks
